Privacy Policy

Arbelos Genomics (“Arbelos,” “we,” “us”) operates this website to market and distribute BiOptic Qsep capillary electrophoresis instruments, cartridges, and related services to laboratories in the United States. This policy explains what information we collect and how we use it.

Information we collect

• Information you provide. When you submit a quote or contact request, we collect the details you enter — name, email, company/institution, phone number, product of interest, and your message — along with any items in your quote cart.
• Analytics & usage data. With your consent, we use Google Analytics to collect pseudonymous usage data such as pages viewed, time on page, referring source, approximate location (derived from IP, which Google does not expose to us in full), and device/browser type. This relies on cookies and similar technologies.

Cookies & analytics

We do not load Google Analytics or set analytics cookies until you accept them via the cookie banner. You can decline at any time without affecting site functionality. If you accept and later change your mind, you can clear this site’s cookies in your browser, or install Google’s Analytics Opt-out Browser Add-on.

How we use information

• To respond to quote requests, technical questions, and demo scheduling.
• To understand how the site is used and improve its content and performance.
• To operate, secure, and maintain the website.

How information is shared

We do not sell your personal information. We share it only with service providers that help us operate the site and respond to you — including Google (Analytics) and our email/hosting infrastructure (Amazon Web Services) — and where required by law.

Your choices & rights

Depending on where you live (for example, under the California Consumer Privacy Act), you may have the right to access, correct, or delete your personal information, and to opt out of certain processing. To make a request, email service@arbelosdx.com.

Data retention

We keep quote and contact submissions as long as needed to respond and for our ordinary business records, and retain analytics data per the retention period configured in Google Analytics.

Contact us

Questions about this policy? Email service@arbelosdx.com or write to us at 13768 Roswell Ave, Suite 121, Chino, CA 91710, USA. See also our contact page.